Recover From a Big Mistake at Work
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Respond to big mistakes with G.R.A.C.E.
G. Grab the opportunity to learn and grow from the error.
R. Review the factors that lead to the error.
A. Accept responsibility for the error.
C. Correct deficiencies that contributed to the error.
E. Exceed expectations of your ability to respond to the error.
To err is human, but for those of us lucky enough to hold on to our jobs in this uncertain economy, the thought of making a major mistake at work is unthinkable.
Making a mistake at work can be a most unpleasant experience. Depending on the severity of the error and the stakes involved, making an error can result in embarrassment, humiliation and a temporary loss of credibility. The key to recovering from a big mistake at work is in the response to it.
The first thing to do after making an error is to accept responsibility for it. Some people make the mistake of denying responsibility and waste time placing blame on others. This approach only prolongs the reparation process and increases frustration. Accepting responsibility for an error takes courage, but demonstrates a high level of professionalism and is critical in regaining personal credibility.
Once you accept responsibility for the error, take the time to reflect. What went wrong? Why did this happen? What could or should have been done differently? Use this information to put a corrective action plan into place. The nature of the error determines the plan. Sometimes mistakes are relatively minor and cause minimal damage or inconvenience. The appropriate thing to do in this case is to apologize, briefly explain how the error will be corrected, and move on. Resist the urge to apologize repeatedly. An overabundance of self-incrimination is never impressive.
A more severe error calls for a comprehensive corrective action plan. This will require more thought and may take longer to implement. Consider whether processes should be created (or dismantled) to prevent the error in the future. Contact key stakeholders (co-workers, department heads, or customers) who may have been affected by the error. Demonstrate a sense of urgency in correcting the error and work hard to minimize any damage to these stakeholders or to their areas of responsibility.
The immediate hours following a major error are difficult, but it is important to remain calm. Do not spend too much time obsessing over the error. Use that energy to put your plan into place. Keep your head up and remain optimistic. The more you are able to respond to your error with professionalism and grace, the more others will forget about the error and remember you for how well you responded.
The most successful people in life are those who weather their errors well. Learn to approach your mistake as an opportunity to learn and grow. You will be surprised by how quickly you respond to mistakes in the future and your ability to avoid similar situations altogether.
Article Source: http://EzineArticles.com/2789145
| About the author: Andie Radford is a certified Human Resources Professional with over 17 years of experience in the areas of recruitment, employee relations, coaching and career guidance. Contact Andie Radford with employment questions at andieradford@gmail.com or visit her blog at http://www.andieradford.blogspot.com. Article Source: http://EzineArticles.com/2789145 |
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